MEET YOUR ADVISOR
Hi, I'm Alice 👋
WhatsApp Advisor
If money worries are starting to feel overwhelming, I’m here to help you work out what to do next.
You don't need to know which debt solution you need or have all your figures ready before getting in touch. Just tell me a little about what's happening and we'll go from there.
My job is to understand your circumstances, answer your questions and make the options available to you easier to understand.
How I can help
Whatever your situation, I’ll take the time to listen, understand what’s happening and help you make sense of the options that may be available to you.
Listen without judgement
A friendly, supportive conversation about what’s going on.
Explain your options
Clear, straightforward information tailored to your circumstances.
Answer your questions
No question is too big or too small. Ask me anything.
Support you every step of the way
From your first message to understanding your way forward.
A bit about me
One of the things I enjoy most about my job is seeing the difference that one conversation can make.
People often message me feeling worried, embarrassed or unsure where to start. Sometimes they've been trying to manage everything themselves for months or even years before finally deciding to ask for help.
That's why I think it's really important that the first conversation feels relaxed and judgement-free.
I'll listen to what's happening, take the time to understand your circumstances and help make sense of the options available to you.
You don't have to solve everything today. We just need to work out the next step.
DEBT SOLUTIONS
Clearer Options. A Brighter Future!
I will help you understand the solutions available & what's right for your situation
Individual Voluntary Arrangement (IVA)
Combine your debts into one affordable monthly payment with legal protection from creditors.
Debt Relief Order
(DRO)
A free debt solution that can freeze interest and write off qualifying debts.
Debt Management Plan
(DMP)
Make one manageable monthly payment while reducing pressure from creditors and regaining
Bankruptcy
(BKY)
A formal debt solution that can help clear unaffordable debts and give you a fresh financial start.
FREQUENTLY ASKED QUESTIONS
Got questions? I've got answers.
What happens when I message Alice?
We'll start with a conversation about what's happening and what you're currently struggling with.
I'll need to ask you some questions about your debts, income, household spending and circumstances so we can understand your situation properly.
You don't need to prepare everything before sending your first message.
Do I need to know how much debt I have?
No. If you know roughly what you owe, that's a useful starting point, but don't let not knowing the exact figures stop you from getting in touch.
We'll explain what information is needed as we go.
Do I need to know which debt solution I want?
Absolutely not.
You shouldn't have to choose a solution before receiving advice. We'll look at your circumstances and explain the options that may be available, including their advantages, disadvantages and how they could affect you.
Is the advice free?
Yes. There is no charge for speaking to us and receiving debt advice.
Some debt solutions may involve fees if you choose to enter them. Where fees apply, these will be explained before you decide whether to proceed.
Is everything confidential?
Yes. We understand that talking about your finances can feel very personal, and the information you provide will be treated confidentially and handled securely.
Will I be pressured into doing anything?
No.
Getting advice doesn't commit you to entering a debt solution.
My job is to help you understand your circumstances and the options available so that you can make an informed decision.
I've never spoken about my debt before. Is that okay?
Of course.
Lots of people feel nervous before their first conversation. You don't need to explain everything perfectly or have all the answers.
Just start by telling me what's worrying you most.
To find out more about managing your money and getting free advice, visit Money Advice Service, independent service set up to help people manage their money.