FREQUENTLY ASKED QUESTIONS
Got questions? We've got answers.
Is your advice really free?
Yes. Our debt advice is completely free and there’s no obligation to proceed with any solution. If a debt solution has fees or costs, we’ll explain these clearly before you decide whether to go ahead.
Will this affect my credit score?
Getting debt advice won’t affect your credit score. However, some debt solutions can affect your credit rating and may remain on your credit file for a number of years. We’ll explain the potential impact of each option before you make any decision.
How long does the process take?
Getting started only takes a few minutes. We’ll take the time to understand your circumstances before explaining the debt solutions that may be available to you. How long it takes from there depends on your situation and the solution you choose.
Do I have to commit to anything?
No. There’s no obligation to proceed. Our job is to help you understand your options, including their benefits, risks and alternatives, so you can make an informed decision that’s right for you.
