MEET YOUR ADVISOR
Hi, I'm Katie👋
WhatsApp Advisor
If you’re worried about money and don’t know where to start, start by talking to me.
You don’t need to understand debt solutions, know exactly what you owe or have everything organised before getting in touch.
Tell me what’s been happening and we’ll work through things together, one step at a time.
How I can help
Whatever your situation, I’ll take the time to listen, understand what’s happening and help you make sense of the options that may be available to you.
Listen without judgement
A friendly, supportive conversation about what’s going on.
Explain your options
Clear, straightforward information tailored to your circumstances.
Answer your questions
No question is too big or too small. Ask me anything.
Support you every step of the way
From your first message to understanding your way forward.
A bit about me
I think one of the most important parts of my job is making people feel comfortable enough to talk openly about what's happening.
Debt can be stressful, and it's very easy to put off asking for help because you're worried about what somebody might think or what they're going to tell you.
But you don't need to feel embarrassed when you speak to me.
I'll listen, ask questions to understand your circumstances and help make the different options easier to understand.
There may be quite a lot to go through, but we don't have to tackle everything at once. We'll take it step by step and make sure you understand what's happening along the way.
DEBT SOLUTIONS
Clearer Options. A Brighter Future!
I will help you understand the solutions available & what's right for your situation
Individual Voluntary Arrangement (IVA)
Combine your debts into one affordable monthly payment with legal protection from creditors.
Debt Relief Order
(DRO)
A free debt solution that can freeze interest and write off qualifying debts.
Debt Management Plan
(DMP)
Make one manageable monthly payment while reducing pressure from creditors and regaining
Bankruptcy
(BKY)
A formal debt solution that can help clear unaffordable debts and give you a fresh financial start.
FREQUENTLY ASKED QUESTIONS
Got questions? I've got answers.
What happens when I message Katie?
We'll start with a simple conversation about what's happening and what you're finding difficult.
I'll then ask some questions about your debts, income, household spending and circumstances so we can understand your situation properly.
You don't need to prepare everything before your first message.
I'm embarrassed about my debt. Will I be judged?
No.
People experience financial difficulties for all sorts of reasons, and you're certainly not the only person to have found yourself struggling.
I'm here to understand your circumstances and help — not judge them.
What if I don't know exactly what I owe?
That's okay.
We'll eventually need an accurate picture of your debts to provide appropriate advice, but you don't need to know every balance before starting the conversation.
Don't let missing information stop you from asking for help.
Do I need to know which debt solution I want?
No. In fact, you should understand all the appropriate options before making that decision.
We'll consider your circumstances and explain the solutions that may be available, including their advantages, disadvantages and potential consequences.
Is the advice free?
Yes. There is no charge for speaking to us and receiving debt advice.
Some debt solutions may involve fees if you decide to enter them. Any applicable fees will be explained before you make a decision.
Is everything confidential?
Yes. We understand that your finances are personal. Information you provide will be treated confidentially and handled securely.
Do I have to proceed with a debt solution?
No.
Speaking to us doesn't commit you to anything.
We'll explain the options that may be available and give you the information you need to make an informed decision.
To find out more about managing your money and getting free advice, visit Money Advice Service, independent service set up to help people manage their money.